17/12/2018: Please allow us some leeway on estimated dates. We hope to see movement on tracking by Weds of this week.
We are monitoring the situation daily and assure you your orders will arrive. Below is the message sent via email on Friday:
It is understandable some of you are frustrated with the wait but we want to reassure you your order will arrive.
We are sorry for the delay, and we hope you will allow us to put things right.
All shipping is back to normal business.